Refund policy
Returns
We do not accept returns unless the item is defective.
Defective items may be returned within 10 days of purchase. Unfortunately, if 10 days have passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. Please return the item using the original packaging materials used at the time of delivery.
To complete your return, we require a receipt or proof of purchase.
In the following situations, only partial refunds may be granted.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or credit card statement again. If there are no errors in the information provided, please contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at shop@yamabu.in.
Custom & Made-to-Order Products
Refunds are accepted for regular products. However, refunds are not available for custom or made-to-order products.
Sale Items
Refunds are available for regular-priced items only. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at shop@yamabu.in. We will provide the return address.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
**European Union 14-Day Cooling-Off Period**
Notwithstanding the above, if merchandise is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be returned in the same condition in which you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. Please note that custom and made-to-order products are exempt from the EU 14-day right of withdrawal and are therefore non-refundable.