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Shipping

    I will ship your order within 3 business days (excluding Saturdays, Sundays, holidays, and non-business days). Made-to-order items are shipped after completion.

    If you would like to know the shipping cost and delivery time in advance, please contact me.

     

    > United States

    ※Currently, Japan Post's EMS and International ePacket Light services are unavailable for shipments to the United States.

    Shipments to the United States are delivered via UPS. Customs duties and fees will be billed by UPS, so please ensure payment. The tariff is 15%. Please contact UPS for handling fees.

    Shipping fees for YOKO, TATE, SAMPO, etc.

    ・Order weight: 0–300 grams: 3700JPY
    ・Order weight: 301–800 grams: 6300JPY
    ・Order weight: 801–1000 grams: 11950JPY

    Shipping fees for  R47 

    ・One: 11950JPY
    ・Tow: 20300JPY

     

    Shipping fees for YOKO, TATE, SAMPO, etc.

    >Domestic

    Each purchase costs 185JPY (tax included) for Click Post.

    It will be delivered to your mailbox with a tracking number. If it does not fit in your mailbox, it will be delivered directly or redelivered by a missed delivery notice.

    > Overseas

    EMS (Fastest delivery)

    ・China, Korea, Taiwan: 1450JPY
    ・Asia (excluding China, Korea, and Taiwan): 1900JPY
    ・Oceania, Canada, Mexico, Middle East, Europe: 3150JPY
    ・USA: 3900JPY
    ・Central and South America (excluding Mexico) and Africa: 3600JPY

    This price is up to 500g. See link for other rates. 

    International ePacket Light (Standard delivery)

    ※No insurance. Delivery time is twice as long as EMS

    ・China, Korea, Taiwan : 920JPY
    ・Asia (excluding China, Korea, and Taiwan) : 990JPY
    ・Oceania, Canada, Mexico, Middle East, Europe : 1240JPY
    ・USA : 1620JPY
    ・Central and South America (excluding Mexico) and Africa : 1440JPY

    This price is up to 300g.

    *If you purchase from overseas, you may be subject to customs duties and other import taxes and fees. In this case, the customer will be responsible for the cost. Please contact the receiving country's customs office for details.

    Cautions after shipping
    If you refuse to pay customs duty, or if you exceed the storage period for receiving packages, your order will be returned to us or disposed of. In such cases, the cost will not be refunded. If you wish to reship the order, you will be required to pay the shipping costs.

    *Customers residing in South Korea must enter a 13-digit code, including the "Personal Customs Clearance Code" (PCCC), when placing an order

     

    R47 Shipping Fee

    >Domestic

    Japan Post 100 size 1500JPY (tax included)

    > Overseas

    EMS (Fastest delivery)

    ・China, Korea, Taiwan: 1600JPY
    ・Asia (excluding China, Korea, and Taiwan): 2150JPY
    ・Oceania, Canada, Mexico, Middle East, Europe: 3400JPY
    ・USA: 4180JPY
    ・Central and South America (excluding Mexico) and Africa: 3900JPY

    The price is for one product.

    *If you purchase from overseas, you may be subject to customs duties and other import taxes and fees. In this case, the customer will be responsible for the cost. Please contact the receiving country's customs office for details.

    Cautions after shipping
    If you refuse to pay customs duty, or if you exceed the storage period for receiving packages, your order will be returned to us or disposed of. In such cases, the cost will not be refunded. If you wish to reship the order, you will be required to pay the shipping costs.

    *Customers residing in South Korea must enter a 13-digit code, including the "Personal Customs Clearance Code" (PCCC), when placing an order

     

    Payment

    We accept various credit cards, convenience store payments (190 yen fee), bank transfers, PayPal, and PayPay.

    For credit card, PayPal, and PayPay payments, payment will be confirmed when the product order is confirmed. For convenience store payments and bank transfers, please make payment within the deadline that will be notified to you by email after the order is confirmed.

     

    Returns

    Returns are not accepted unless the product is defective. If the product is defective, please notify us within 10 days of receiving the product.

     

    Repairing

    I will repair free of charge any malfunction caused by normal use within one year of purchase. You will only be responsible for shipping costs. For repairs after one year, please contact me and we will provide an estimate.

     

    Material

    Any changes in the main material used for each bag will be noted in the product description. Plastic parts, straps, and the black fabric used for the bottoms of backpacks and the backs of sacks are subject to change without notice.